Customer Service Representative
6 days ago
We are seeking a highly skilled customer support professional to join our organization. As the frontline voice for clients, you will play a crucial role in helping entrepreneurs and small businesses navigate business incorporation, accounting, and compliance.
This is a fully remote role that requires leveraging digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones. You will be responsible for resolving customer inquiries via email, live chat, and phone with speed and clarity, guiding clients through our digital platforms, and escalating issues to internal teams when needed.
You will work closely with sales, compliance, corporate secretary, accounting, and tech teams to ensure seamless service and identify recurring customer pain points to suggest improvements to workflows or help center content.
We are looking for someone with outstanding communication skills, technical expertise, and a customer-first mindset. If you have 4+ years of experience in customer support, preferably in fintech, SaaS, or professional services, we want to hear from you.
Our organization offers a competitive remuneration package, including financial, wellbeing, and lifestyle benefits, as well as opportunities for personal growth and ongoing initiatives.
Responsibilities- Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity;
- Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed;
- Collaboration: Work with sales, compliance, corporate secretary, accounting, and tech teams to ensure seamless service;
- Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content;
- Must-Have:
- Great Communication: Outstanding English (written and spoken);
- Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus;
- Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred);
- Remote-Ready: Self-motivated with a quiet workspace and stable internet connection;
- Nice-to-Have:
- Basic Knowledge: Australia's business regulations (e.g., taxes, company filings);
- Fast-Paced Environment: Experience in a startup/scale-up environment;
The successful candidate will participate in the interview stages, expected to last no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.
- HR Screening: 30-minute chat with Talent Acquisition;
- Case Study: 60-minute session with Hiring Manager;
- Career Deep Dive: 30/60-minute discussion with Hiring Manager;
- Behavioural Fit Assessment: 60-minute chat with HR or leadership;
- Offer & References: Non-binding offer followed by reference checks;
Our mission and outcomes for the next 6–12 months are centered on delivering exceptional remote support for clients navigating business incorporation, accounting, and compliance.
Background ChecksAs we are a regulated entity, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history. We will obtain your consent before checks. Depending on the role, an adverse result may affect probation outcomes.
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