Crypto Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

Job Summary

We are seeking a highly skilled and experienced Customer Success Specialist to join our team. The successful candidate will be responsible for ensuring customer satisfaction by providing excellent support, resolving issues, and communicating effectively.

About the Role

The Crypto Customer Success Specialist will be the primary point of contact for customers, handling inquiries, and resolving complaints in a timely and professional manner. You should have strong communication skills, be able to work independently, and have a proven track record of delivering excellent customer service.

This is an exciting opportunity for someone who is passionate about customer success and wants to make a real impact in a fast-paced environment.

  • Maintaining a positive and empathetic attitude towards customers at all times.
  • Responding to comments and community member queries in a timely manner.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Developing a deep understanding of our products and services to answer questions and provide solutions.
  • Processing orders, forms, applications, and requests efficiently.
  • Keeping accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborating with the team to improve the overall customer experience, increase engagement, and drive activity.
  • Providing feedback on the efficiency of the customer service process.
  • Managing junior customer service representatives, if applicable.
  • Ensuring customer satisfaction and delivering exceptional customer support.
  • Performing other duties as required.
Requirements

To be successful in this role, you will need:

  • Familiarity with CRM systems, preferably Intercom.
  • Ability to navigate community management tools like Telegram and Discord.
  • Customer orientation and adaptability when interacting with different types of customers.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

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