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IT Support Specialist

1 week ago

Cebu City, Central Visayas, Philippines Tahche Careers Full time
Job Description

Tahche Careers is seeking an experienced Event Management Analyst to join our team. As an Event Management Analyst, you will work closely with the Event Management Engineer and team to assist in the triage and solution of technical issues generated by one of our clients' integrated monitoring systems.

Responsibilities:
  1. Investigate and resolve technical issues related to clients' monitoring systems.
  2. Analyze data to identify trends that could lead to potential problems and provide regular updates to stakeholders.
  3. Communicate with internal and external parties to ensure smooth issue resolution and high-quality technical support.
  4. Continuously improve processes and procedures to increase efficiency and effectiveness.
  5. Maintain a strong understanding of network security and access control principles and apply them in daily work.
Qualifications:
  • A minimum of 5 years of experience in CISCO network/NOC design and deployment.
  • Strong experience in managing network tickets and a solid understanding of network security and access control.
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.