Account Management Professional
3 days ago
FPSinc is a forward-thinking performance based outsourcing firm that puts people first. We believe that happy, fulfilled teams achieve great things.
Our Core Values:
- Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive
We invest in our people because we believe that happy, fulfilled teams achieve great things. FPSinc offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company.
Job RoleMain Responsibilities:
- Save new pending orders.
- Handle pending order status calls.
- Appointment reschedules.
- Pending order cancellations.
Key Responsibilities:
- Retention for prospect customers wishing to cancel their order.
- Outbound SAV queue.
- Field Technician cancellation calls.
- Rescheduling service orders for prospect customers.
- Review stage code orders to educate customers on installation status.
- Partner with dispatch or assignment to move pending orders forward.
- Modify pending orders to upgrade or downgrade speeds.
- Modify pending orders to add or remove features.
- Review drop status.
- Modify home/email address for prospect customers.
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