People Operations Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱40,000 - ₱65,000
Job Description

We are seeking a highly organized and customer-focused individual to join our team as a People Operations Coordinator. This role will be responsible for supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes.

Responsibilities
  • Work closely with the People team to deliver an empathic and customer service-focused experience for all employees.
  • Provide exceptional support to employee questions and inquiries, delivering high-level customer service and considering how we innovate and advance our People Operations backbone.
Employee Experience
  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.
  • This role will be in a global team spanning Australia, US, UK and India, specifically delivering new hire orientation and onboarding sessions in Australia.
  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.
  • Manage employee data in Rippling, our HRIS, ensuring data accuracy and integrity. Ensure employee experience processes are met, e.g., referral payments and sign-on bonuses.
Systems, Automation & Reporting
  • Ensure rigorous QA processes for all data entry tasks.
  • Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.
  • Own the People Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.
  • Keep the People Ops playbook up to date with documented processes and links.
  • Manage Lattice administration including Surveys, RAD Review Cycles, and Impact Conversations via 'Updates'.
  • Report on people initiatives as required, including Surveys, RAD Review Cycles, and Impact Conversations.
Employee Relations
  • Zendesk triage, ensuring a 24-hour response time across tickets.
  • Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
  • Assist with employee relations documentation, including disciplinary actions and performance management processes.
Requirements
  • Bachelor's degree in Human Resources, Business Administration, or a related field is desired.
  • 3–5 years of experience in HR administration or a similar role.
  • Knowledge of Australian employment laws and regulations.
  • Strong attention to detail and excellent organizational skills.
  • Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred.

This role will be working remotely and on a fixed-term contract.

DEI Statement

Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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