Help Desk Specialist

6 hours ago


Davao City, Davao, Philippines beBeeSupport Full time ₱25,000 - ₱50,000
Customer Support & Fulfillment Role

About the Job

We are seeking a dedicated and detail-oriented Customer Support & Fulfillment professional to join our team on a full-time basis. This position involves processing refunds, generating shipping labels, and handling customer calls in a professional and clear manner.

Key Responsibilities

  • Process refunds for online orders with accuracy and promptness.
  • Manage shipping labels for outgoing packages efficiently.
  • Respond to customer phone calls with professionalism and clarity.
  • Maintain accurate records and adhere to internal procedures.
  • Collaborate with colleagues to ensure timely order resolution.

Requirements

  • Excellent English communication skills (spoken and written).
  • A clear speaking voice with minimal accent.
  • Strong attention to detail and organizational skills.
  • A stable, high-speed internet connection.
  • The ability to follow instructions and work independently.

Preferred Qualifications

  • Previous experience in e-commerce, customer service, or logistics.
  • Familiarity with online order platforms and shipping tools.


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