IT Operations Technician

1 day ago

Davao City, Davao, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Job Title: Technical Support Specialist

The role of a Technical Support Specialist involves providing remote technical assistance to end-users, resolving issues with hardware, software, and networks. This requires the ability to troubleshoot and resolve problems efficiently, often escalating them to supplier or partner organizations as needed.

Key responsibilities include installing, configuring, and maintaining computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security. Additionally, this position entails managing system user accounts and access permissions, ensuring data security and compliance with company policies.

Effective communication is crucial in this role, as it involves logging, managing, and responding to IT support tickets and inquiries via various channels. Training and guidance must also be provided to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.

This role requires collaboration with the IT team to implement projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations. Staying up-to-date with the latest technology trends and advancements in IT support is essential for continuous skill enhancement and knowledge development.

Minimum Qualifications:

  • Possess a degree in Information Technology/Computer Science or a related field
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory/Azure AD, SharePoint, Teams, and Xero
  • Experience with remote support and management applications (e.g., TeamViewer, AnyDesk, VNC) and help desk software (e.g., Freshdesk, Zendesk, Jira)
  • Proficiency with Microsoft Office products, particularly Excel
  • Possess strong attention to detail and problem-solving skills
  • Well-developed English written and verbal communication skills

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