
Help Desk Specialist
4 days ago
Job Overview:
This role offers a chance to work on established accounts, providing front-line support to customers in need of assistance.
The ideal candidate will be responsible for handling inbound calls from customers and providing accurate, empathetic, and efficient assistance tailored to each campaign's requirements.
Key Responsibilities:- Respond to customer inquiries in a professional and courteous manner
- Document all customer interactions clearly and accurately in the system
- Meet performance metrics including quality scores, attendance, and customer satisfaction
- Senior High School graduate or equivalent; college undergraduates are welcome to apply
- Strong command of the English language, both spoken and written
- BPO experience is an advantage but not required — fresh graduates are welcome
- Competitive salary package and performance incentives
- Paid training specific to the assigned account
- Healthcare and government-mandated benefits
- Supportive work environment and career development opportunities
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