
Telehealth Intake Coordinator
1 day ago
We are seeking a highly skilled and experienced Remote Intake Specialist to join our team. As a key member of our customer service department, you will be responsible for managing intake phone calls from patients in a friendly and professional manner.
Your primary goal will be to provide a warm welcome, calmly reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.
Key Responsibilities:- Frontline Patient Communication: Answer and manage intake phone calls from patients, acting as a remote receptionist.
- Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
- Appointment Scheduling: Quickly assess the urgency of patient needs and schedule same-day or urgent appointments accordingly.
- Doctor Coordination: Determine and assign the appropriate doctor for each case based on patient symptoms, location, and timing.
- Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
- Post-Appointment Follow-Up: Reach out to patients to confirm their issue was addressed and they are satisfied with the service.
- Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.
- Shift Handover: Collaborate closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases.
- Experience & Background: 1+ years of experience in a customer service, patient intake, or call center role.
- Excellent Communication Skills: Fluent English proficiency, with a clear speaking voice and strong written communication.
- Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
- Organizational Skills: Exceptional multitasking and organizational abilities.
- Tech Savvy: Comfortable using technology to facilitate workflow.
- Problem-Solving: Critical thinking and quick decision-making skills.
- Attention to Detail: Meticulous in recording patient information and scheduling details.
- Work-Life Balance: Enjoy a flexible work schedule that allows you to maintain a healthy work-life balance.
- Opportunities for Growth: Take advantage of opportunities for professional growth and development.
- Collaborative Team Environment: Work in a collaborative team environment that values open communication and mutual respect.
If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application.
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