Remote Customer Service Representative

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking enthusiastic individuals to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be at least 18 years old.
  • A high school diploma or equivalent is required.
  • Prior experience in a call center environment is necessary.
  • Previous work from home experience is also required.
  • A strong command of the English language is essential.
  • Typing speed of 20+ WPM is mandatory.
  • A high-speed internet connection is necessary.
  • BASIC PROFICIENCY IN MICROSOFT OFFICE (WORD, EXCEL, OUTLOOK, POWERPOINT) IS REQUIRED.
  • Familiarity with Windows operating systems is necessary.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills are essential.
About This Role:

This is a remote opportunity to work as a Call Center Representative and provide exceptional customer service to a diverse portfolio of clients. You will be responsible for handling incoming inquiries, resolving customer issues, and promoting new products and services.

What We Offer:

As a remote Call Center Representative, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and supporting a range of inbound and outbound customer service initiatives.

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