E-Commerce Customer Engagement Specialist

1 week ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time A$24,000 - A$30,000
E-Commerce Customer Service Representative

This role involves providing exceptional customer support across multiple online stores. As an e-commerce customer service representative, you will be the face of our company, responsible for delivering outstanding service and ensuring customer satisfaction.

Key Responsibilities
  • Customer Support: Respond to customer inquiries via email, live chat, and phone in a timely and professional manner.
  • Order Management: Manage orders, returns, refunds, and shipping with accuracy, ensuring that customers receive their products on time.
  • Product Enquiries: Respond to product-related queries using fitment guides and brand resources to provide accurate recommendations.
Requirements
  • Candidate Profile: At least 5 years of customer service experience, preferably in an online retail environment.
  • Skill Set: Excellent written English, proficiency in Salesforce or other CRM/ticketing systems, and ability to work efficiently under pressure.
Benefits
  • Internet Allowance: $50 per month.
  • HMO Allowance: $50 per month.
  • Paid Time Off: 20 days per year.

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