E-Commerce Operations Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

Job Opportunity: E-commerce Support Professional

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As a proactive and organized professional, you will support our e-commerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

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Key Responsibilities:

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  • Respond promptly and professionally to customer inquiries via email, chat, and phone.\
  • Process customer orders accurately and efficiently using our e-commerce platform.\
  • Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.\
  • Resolve order discrepancies, shipping issues, and returns in a timely manner.\
  • Provide customers with updates on order status and shipment tracking.\
  • Collaborate with the logistics team to ensure timely and accurate order fulfillment.\
  • Maintain detailed and accurate customer records and order information.\
  • Communicate effectively with internal teams to resolve customer issues.\
  • Analyze data to identify trends and optimize order fulfillment processes.\
  • Develop and implement process improvements to enhance customer satisfaction and operational efficiency.\
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Qualifications:

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  • Bachelor's degree in Business Administration, Marketing, or related field preferred.\
  • Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment.\
  • Strong understanding of order management systems and e-commerce platforms.\
  • Excellent communication and problem-solving skills.\
  • Attention to detail and ability to manage multiple tasks simultaneously.\
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).\
  • Experience with inventory management software.\
  • Familiarity with shipping carriers and logistics processes.\
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Preferred Skills:

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  • Ability to work in a fast-paced, dynamic environment.\
  • Strong organizational and time management skills.\
  • Experience with data analysis and process improvement.\
    • \

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