Customer Support Expert

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time $45,000 - $55,000
Customer Support Representative

The primary goal of this role is to deliver exceptional customer experiences by responding promptly to inquiries and resolving technical issues efficiently.

  • Responsibilities:
  • Communicate effectively with customers via multiple channels, ensuring timely and accurate resolutions.
  • Troubleshoot complex technical issues, identifying root causes and offering solutions or escalating when necessary.
  • Develop in-depth knowledge of the product to provide informed answers and support.
  • Manage multiple open conversations simultaneously, prioritizing tasks effectively.
  • Ensure follow-ups are completed in a timely manner and all tickets are resolved satisfactorily.
  • Collaborate with internal teams on escalated or complex issues.
  • Identify trends in support issues and share insights with relevant stakeholders.

Qualifications:

  • Proven experience in customer-facing roles, preferably in e-commerce or SaaS.
  • Excellent communication and problem-solving skills, with the ability to think critically and multitask.
  • A strong desire to help others and adapt to changing situations.
  • Ability to work independently and as part of a team, with excellent time management and organizational skills.
  • Experience with e-commerce, analytics, or related tools is highly valued.

Culture & Values:


  • Put customers first — Prioritize their needs and act with transparency and honesty.
  • Be helpful — Collaborate with colleagues and partners to achieve shared goals.
  • Strive for excellence — Commit to delivering high-quality results and continuous improvement.
  • Build and develop a diverse team — Foster an inclusive environment and invest in growth opportunities.
  • Have a perspective — Encourage open dialogue and constructive feedback.

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