Ecommerce Customer Support Specialist
2 weeks ago
As a highly skilled customer support professional, you will be responsible for delivering exceptional experiences to our e-commerce clients via our testing platform.
About the RoleThis role involves communicating with customers daily via email, Slack, and chat to resolve issues and deliver outstanding results.
Key Responsibilities- Deliver best-in-class customer service by responding promptly to client inquiries.
- Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
- Become an expert in our products to answer questions quickly and accurately.
- Manage multiple customer conversations simultaneously.
- Own follow-ups and ensure all tickets are resolved in a timely manner.
- Collaborate with internal teams on escalated or complex issues.
- Identify trends in support issues and share insights with product, tech, and ops teams.
- Contribute to knowledge-sharing efforts within the organization.
- Proven experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Able to think critically and help others.
- Comfortable wearing many hats and juggling priorities.
- Ability to multitask, stay organized, and manage time effectively.
- Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a plus.
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