Clinical Operations Manager

1 week ago


Barcelona, Philippines beBeeClinical Full time $65,000 - $85,000
Job Overview

Clinical Operations Managers play a pivotal role in delivering high-quality services to clients. This key position ensures seamless communication between clients and internal teams, overseeing the quality of services across multiple channels.

Key Responsibilities
  • Client Management & Reporting
    • Act as the primary point of contact for assigned clients.
    • Own the delivery and quality of regular reports and insights.
    • Track Service Level Agreements (SLAs) and address any gaps or risks.
    • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Clinical Service Oversight
    • Ensure clinician rosters are filled and services delivered on time.
    • Manage transitions, escalations, and referrals for complex cases.
    • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Clinician Management & Quality
    • Be responsible for the management of onsite or regional clinicians (counsellors and psychologists).
    • Monitor session quality, flag performance issues, and provide feedback.
    • Conduct orientation and operational onboarding for new clinicians.
  • Cross-Functional Collaboration
    • Collaborate with other teams on service experience improvements and workflows.
Requirements
  • Postgraduate degree in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
Benefits
  • Flexible work arrangements – work in a way that suits your lifestyle and goals.
  • Work-life balance – a culture that values personal time and long-term wellness.
  • Global company – work in a diverse environment with people from around the world.
Why You'll Thrive With Us
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing.
  • Mental health support – premium coaching access to our mental health app and resources.


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