Customer Experience Champion

1 week ago

Barcelona, Philippines beBeeCustomerExperience Full time ₱60,000 - ₱80,000
Customer Experience Champion Opportunity

This exceptional role offers the chance to excel in customer service management, driving satisfaction and loyalty within a fast-paced eCommerce subscription environment.

The ideal candidate will possess a unique blend of technical aptitude, problem-solving skills, and strategic thinking, with a passion for delivering seamless customer experiences. If you thrive in a dynamic team setting, leveraging data analytics to inform continuous improvement initiatives, this position may be your perfect fit.

Key Responsibilities:
  • Identify and resolve systemic customer issues, ensuring timely and effective support via email and chat platforms.
  • Troubleshoot complex technical and functional problems related to website performance, account management, subscriptions, orders, and payments.
  • Maintain an in-depth understanding of products, services, and internal processes to deliver accurate and up-to-date customer support.
  • Collaborate with cross-functional teams to align customer service strategies with business objectives.
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Exceptional technical aptitude with expertise in customer support, preferably in eCommerce.
  • Advanced proficiency in Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
  • Strong problem-solving abilities and strategic thinking to address complex customer challenges.
Benefits:
  • Competitive compensation package.
  • Remote work opportunity in a dynamic, supportive environment.
  • Potential for professional growth and career advancement.

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