Senior Customer Experience Strategist

1 week ago


Barcelona, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000
Job Description:

As a champion for enterprise customers, this role assumes key responsibilities including partnering with customers to develop joint customer success plans, value plans, and other essential assets. This involves regular review and maintenance of such joint assets, contributing to their ongoing improvement and evolution, as well as maintaining a monthly and quarterly cadence and facilitating executive success reviews.

The ideal candidate will have 7+ years' experience in a customer-facing role, foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry, and excellent communication skills in English, written and verbal.

This role requires the ability to build relationships with stakeholders across the business internally and externally, demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive-level customer relationships.

Additionally, the successful candidate will have proficiency in using MS Office, Salesforce CRM or similar tool, and be able to manage multiple concurrent engagements and prioritize competing priorities.



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