Customer Experience Champion

1 week ago

Barcelona, Philippines beBeeService Full time ₱400,000 - ₱800,000
Customer Service Representative Opportunity

This is an exciting opportunity to work as a customer service representative in a dynamic and growing company. As a remote call center representative, you will be responsible for handling inbound and outbound calls professionally and efficiently. You will resolve customer issues on the first call through effective problem-solving, research, and retrieve information across systems to support customer needs.

You will also accurately document interactions and process claims, guide customers through options to find the best solutions, and follow scripts, policies, and procedures while using available resources. Additionally, you will protect customer privacy and handle sensitive information appropriately, escalate complex issues to the appropriate team members, and stay current with training, updates, and program knowledge.

Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage
  • Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
About the Role

This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment.

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