Senior Client Experience Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱25,000 - ₱36,000
Job Overview

We are dedicated to delivering exceptional client experiences and creating access to meaningful work in communities worldwide.

Our team is united by a desire to connect people with common values for bold impact.

Our core values include authenticity, curiosity, dynamism, ambitious vision, operational excellence, and empathy.

Key Responsibilities
  • Provide technical support, feature explanation, and best practice guidance for our product.
  • Support customers, partners, and colleagues in a fast-paced environment.
  • Operate efficiently, maintain composure, and exhibit professionalism.
  • Understand services, team needs, and deliver high client satisfaction.

Requirements
  • Curious and authentic individuals who are passionate about helping us grow and achieve our purpose.
  • Team members who give their best, share talents and quirks, and champion our core values.
  • Excellent communication and problem-solving skills.
  • Ability to thrive in a dynamic and evolving environment.
  • Metrics-driven with proven ability to handle high customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Impeccable judgment and loads of empathy.

Plus Requirements
  • Support the team by executing initiatives and collaborating on projects.
  • Take initiative and identify areas of opportunity to contribute to team growth.
  • Acquire valuable customer insights and share them with the team to improve education and experience.

What We Offer
  • Private health insurance.
  • Paid time off.
  • Training and development opportunities.

This role requires excellent technical support skills, strong communication skills, and a passion for delivering exceptional customer experiences. As a Technical Support Advocate, you will be responsible for providing top-notch support to our customers, partners, and colleagues. You'll have the opportunity to work with a talented team, learn new skills, and make a meaningful impact on our clients' experiences. If you're a curious, authentic, and empathetic individual with a passion for delivering exceptional customer experiences, we'd love to hear from you.

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