Customer Experience Associate

3 days ago


Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱360,000 - ₱480,000
Job Overview

This role involves supporting customers through various channels including inbound calls, help desk tickets, outbound calls and chat on our CRM platform.

Key Responsibilities
  1. Respond to inbound calls within a reasonable timeframe.
  2. Efficiently resolve customer inquiries by addressing the core problem and providing a solution.
  3. Make outbound calls as necessary to address customer issues.
  4. Achieve a First Time Right mindset to resolve inquiries promptly where possible.
  5. Manage a queue of tickets with competing priorities, triage or action tickets via outbound calls, emails or chats.
  6. Evaluate tickets and escalate them to the appropriate internal team or partner when necessary.
  7. Provide regular updates to customers on active issues in accordance with Service Level Agreements (SLAs).
Requirements
  • Bachelor's Degree in a relevant field is required.
  • Minimum 2 years of customer-facing experience in customer support/service or help desk roles; preferably in finance-related areas.
  • Lending experience is beneficial, particularly consumer-facing or phone-based experience.
  • Excellent English communication skills, both verbal and written.
  • Tech-savviness and ability to navigate new systems easily.
  • Strong customer service and interpersonal skills with a proactive attitude.
  • Sound analytical and problem-solving abilities.
  • Good organizational and time management skills; able to work proactively in an agile cross-functional environment.
Preferred Qualifications
  • Experience using our MyCRM platform.
  • Understanding of Personal or Mortgage loan applications.
  • Knowledge of ApplyOnline Application processes.
  • Proficiency in Google Suite.


  • Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱3,200,000 - ₱4,800,000

    Job SummaryWe are seeking a highly skilled Care Process Associate to join our team. As a key member of our organization, you will play a critical role in digitally resolving customer issues with the highest level of professionalism and integrity.Key ResponsibilitiesUtilize strong communication and customer service skills to resolve customer issues in English...


  • San Pablo City, Calabarzon, Philippines Coe22 Full time

    Customer Experience Associate - San Pablo (Seasonal)Hope's Closet Jacksonville Beach, United StatesJob Title: Customer Experience Seasonal AssociateMinistry / Department: Hope's Closet San PabloReports to: Customer Experience ManagerStatus: Non-exempt, 29 hours weeklySupervisory Role: N/AObjectiveTo provide excellent customer service and help execute daily...


  • San Pablo City, Calabarzon, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000

    Customer Experience Associate Job DescriptionAs a Customer Experience Associate, you will play a vital role in providing exceptional service to our customers and ensuring a seamless shopping experience.This part-time position follows a rotating schedule, with days varying weekly based on store needs. A minimum commitment of 10 to 20 hours per week is...


  • Antipolo City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱1,800,000

    As a Customer Experience Manager, you will oversee day-to-day customer interactions to ensure seamless support operations.Key Responsibilities:• Develop a deep understanding of brands and the voice of customers to drive lifetime value, retention, upselling, and cross-selling opportunities.• Develop and execute an annual CX Roadmap by proactively...


  • Antipolo City, Calabarzon, Philippines beBeeQuality Full time $40,000 - $60,000

    As a Quality Assurance Specialist, you will play a pivotal role in ensuring the highest standard of customer experience. Your primary responsibility will be to monitor and evaluate customer interactions, including inbound and outbound communications.Key Responsibilities:Score each interaction from 1 to 5 in different KPIs: communication, approach, resolution...


  • Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱37,000

    As a Customer Service Associate, you will play a pivotal role in delivering exceptional customer experiences. This dynamic position requires individuals who can effectively communicate with customers from diverse backgrounds, utilizing strong interpersonal skills to resolve issues and provide accurate information.Key ResponsibilitiesUtilize proper phone...


  • Antipolo City, Calabarzon, Philippines Talent Outsourcing Channel Solutions Full time

    OverviewJoin to apply for the Customer Care Associates for Healthcare Account in Antipolo Site role at Talent Outsourcing Channel Solutions.Immediate Hiring We urgently need Customer Care Associates for Healthcare Account, on-site in Antipolo City. Apply now.QualificationsAt least 18 years old and aboveAt least with a month Customer Care ExperienceWith...


  • Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱4,500 - ₱7,000

    Senior Customer Experience RepresentativeThis role is a key contributor to delivering exceptional customer experiences by working closely with the Customer Experience Supervisor and a team of support agents. The Senior Customer Experience Representative ensures every customer interaction is handled with care, professionalism, and a commitment to...


  • Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱18,000 - ₱24,000

    **Job Title: Customer Experience Advocate**We are seeking a highly skilled and passionate customer service representative to join our team as a Customer Experience Advocate. This role requires excellent communication skills, a passion for technology, and the ability to resolve complex technical issues with ease.The ideal candidate will be responsible for...

  • Sales Associate

    1 week ago


    Antipolo City, Calabarzon, Philippines Diversified Services Solutions Inc. Full time ₱200,000 - ₱240,000 per year

    Job Description:The Sales Associate is responsible for promoting and selling fragrance products to customers. This role focuses on providing excellent customer service, assisting customers in choosing suitable products, and achieving sales targets.Key Responsibilities:Greet and assist customers in selecting fragrance products.Provide product knowledge and...