Customer Service Representative

1 day ago

General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱730,000
Job Title

A remote opportunity is available to support customer service initiatives.

The role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

This is a position for individuals who are natural problem solvers and who thrive on creating memorable customer experiences.

Strong proficiency in English, both written and spoken, is required. Prior call center experience and residence within 80km of the office are necessary qualifications.

Key Responsibilities
  • Respond to inbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What You Can Expect

Competitive compensation and benefits packages are designed to support growth over time. Starting compensation is based on experience.

The company emphasizes balance, opportunities for growth, and a supportive environment.

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