Senior Search Quality Specialist

4 days ago

Pasig, National Capital Region, Philippines beBeeSearch Full time ₱800,000 - ₱1,200,000
Job Description

This is a unique opportunity to join our organization as a Senior Search Quality Specialist. In this role, you will be responsible for evaluating and investigating search results to ensure they meet the highest standards of quality.

You will work closely with product operation teams to identify areas for improvement and implement changes to enhance the overall search experience.

Your key responsibilities will include:

  • Quality inspection of evaluated data and daily tasks of specialists
  • Work closely with product operation teams to do investigations, including evaluating cases and summarizing guidelines and SOP
  • Localise policies, be responsible for policy training, and align py updates
  • Conduct calibration meetings with the team in the appeal process: analyse different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment
  • Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality
  • Will be willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult and sexual content
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree or above, or minimum 1 to 2 years of relevant working experience
  • Excellent language skills (Tagalog & English)
  • Excellent problem-solving skills and learning abilities
  • An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
  • Strong ability to learn and understand
  • Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role
  • Resilience and commitment to self-care to manage the emotional demands of the role
Benefits

We offer a competitive salary and benefits package, including:

  • A chance to work with a dynamic team and contribute to the growth of our organization
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and supportive work environment
Others

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and believe that everyone should have the opportunity to thrive and reach their full potential.

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