Customer Service Representative Opportunity in Ortigas

7 days ago


Ortigas Pasig City, Philippines Eteam Workforce Private Corporation Full time

Overview

Eteam Workforce Private Corporation is seeking a skilled Customer Service Representative to join our team. This role involves making targeted outbound calls to student applicants, providing excellent customer service, and maintaining data integrity.

Salary

The salary package for this position includes Php25,000 per month plus a Php15,000 completion bonus. The estimated annual salary is approximately Php312,000.

Job Description

This role requires strong organizational skills and the ability to multitask in a fast-paced environment. As a Customer Service Representative, you will be responsible for:

  • Providing excellent customer service through different communication platforms;
  • Maintaining and providing information on all aspects of the application and enrollment process;
  • Responding to inquiries and assisting students via telephone, email, and chat;
  • Adhering to pre-agreed service level commitments;
  • Maintaining data integrity protocols.

Required Skills and Qualifications

To be successful in this role, you should have at least 1 year of experience in the BPO industry and possess the following skills:

  • Knowledge of data privacy and GDPR (a plus but not a requirement);
  • Customer service orientation;
  • Strong organizational ability;
  • Strong interpersonal and communication skills;
  • Ability to multitask, prioritize, and remain calm under pressure;
  • Reliability, self-motivation, flexibility;
  • Strong attention to details;
  • Proficiency in working with MS Word, Excel, and PowerPoint.

Location

This role is based in Ortigas, Pasig, near SM Megamall, and requires onsite work arrangements.

Contract Duration

The contract duration for this role is 4 months.



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