Customer Support Representative
4 days ago
At Orbit Teleservices in Pasig-Ortigas, we offer a dynamic work environment for highly motivated and customer-focused individuals as Call Center Agents.
About the RoleWe are looking for skilled professionals to join our team as Customer Service Representatives, providing top-notch support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and a passion for delivering exceptional service.
The key responsibilities of this role include:
- IDentifying and assessing customer inquiries or concerns and providing accurate solutions using established scripts and procedures.
- Maintaining a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
- Knowing company products, services, policies, and procedures to effectively address customer inquiries during training period.
This is an exciting opportunity to grow your career in a fast-paced call center environment, where you will be working on-site in Ortigas Pasig, rotating shifts (morning, mid, & night shifts), and interacting with customers who appreciate your expertise and dedication.
To succeed in this role, you should have:
- Amenability for Face-to-Face Interview
- Amenability to working on-site
- Amenability to work in rotating shifts (morning, mid, & night shifts)
- Filipino Citizenship, or relevant residence status
- At least High School Graduate
- 18 years old and above
- At least conversant in Basic English
- Strong active listening skills, patience, and empathy when dealing with customers
Nice to have (optional): proven customer service experience, preferably in a call center or customer support environment.
Please note that further details regarding salary and benefits will be discussed during the interview process. Our estimated salary range for this position is around 25,000 PHP per month, commensurate with experience and qualifications.
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