Workforce Management Strategist
2 weeks ago
The primary goal of this role is to enhance workforce management strategies, ensuring superior customer service. Key responsibilities include generating schedules that align with business requirements, adjusting schedules based on actual scenarios, and providing overtime requirements or voluntary time off for efficient staffing.
Key Responsibilities:
- Adjusts schedules accordingly based on actual scenarios, providing overtime requirements or voluntary time off to ensure efficient and effective staffing.
- Monitors the queue in real-time, tracking, documenting, and communicating agent activity across multiple lines of businesses.
- Prepares and publishes intraday reports, ensuring accuracy and timeliness of data.
Job Requirements:
- Workforce management expertise, including scheduling and adjustment.
- Strong analytical and problem-solving skills.
- Effective communication and documentation skills.
Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
About This Role:
This position requires a highly motivated individual who can work independently and as part of a team to achieve exceptional results. If you have a passion for workforce management and a desire to make a difference, we encourage you to apply.
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