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Customer Service Coordinator

1 week ago


Makati City, National Capital Region, Philippines Sweet Basil Food Trading Inc Full time

Restaurant Manager Job Responsibilities

Responsibilities
  • Supervise front-of-house staff to provide exceptional customer service.
  • Conduct pre-shift briefings to communicate expectations and address concerns.
  • Ensure staff are knowledgeable about the menu and service standards.
  • Oversee daily operations to maintain high-quality service standards.
  • Coordinate with kitchen staff to manage order flow and maintain guest satisfaction.
  • Handle issues or emergencies during shifts.
  • Address guest concerns and complaints professionally.
Qualifications
  • Previous supervisory or managerial experience in hospitality.
  • Strong organizational and multitasking abilities.
  • Excellent interpersonal and communication skills.
  • Proficient in reservation management systems and basic computer applications.
  • Ability to work in a fast-paced environment and handle stressful situations.
  • Knowledge of food and beverage operations is an asset.
  • Flexibility to work evenings, weekends, and holidays.
  • Bar and Barista knowledge is a plus.
  • Willingness to be assigned in various locations.