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Customer Service Coordinator
1 week ago
Restaurant Manager Job Responsibilities
Responsibilities- Supervise front-of-house staff to provide exceptional customer service.
- Conduct pre-shift briefings to communicate expectations and address concerns.
- Ensure staff are knowledgeable about the menu and service standards.
- Oversee daily operations to maintain high-quality service standards.
- Coordinate with kitchen staff to manage order flow and maintain guest satisfaction.
- Handle issues or emergencies during shifts.
- Address guest concerns and complaints professionally.
- Previous supervisory or managerial experience in hospitality.
- Strong organizational and multitasking abilities.
- Excellent interpersonal and communication skills.
- Proficient in reservation management systems and basic computer applications.
- Ability to work in a fast-paced environment and handle stressful situations.
- Knowledge of food and beverage operations is an asset.
- Flexibility to work evenings, weekends, and holidays.
- Bar and Barista knowledge is a plus.
- Willingness to be assigned in various locations.