Supply Chain and Customer Service Coordinator
4 days ago
OMRON Group Makati, National Capital Region, Philippines
We are the shared services arm of OMRON, dedicated to delivering exceptional support across our global operations. We are currently seeking a motivated professional to join our shared services team, where you will work with an international team to enhance our operational efficiency.
The Supply Chain and Customer Service Coordinator ensures seamless order fulfillment and exceptional customer service by accurately processing customer orders and resolving inquiries. The role coordinates logistics, warehouse operations, and delivery schedules to maintain efficient supply chain operations. By managing documentation and reporting, the position upholds compliance and provides insights to support continuous process improvements.
Your key responsibilities will include:
Customer Order Management:
- Process customer orders promptly and accurately.
- Communicate with customers to confirm order details, provide updates, and address any inquiries or concerns.
- Maintain accurate records of customer transactions in the company's system.
- Provide professional and friendly customer service to resolve complaints and issues effectively.
- Collaborate with internal teams to address and prevent recurring issues.
Logistics Coordination:
- Liaise with forwarders to arrange shipment bookings for local deliveries and export shipments.
- Monitor and track shipments to address any issues or delays proactively.
- Create consignment notes/AWB for courier bookings and schedule pickups.
- Upload invoices and related documents to relevant customer portals in a timely manner.
- Ensure compliance with customer and company invoicing requirements.
Warehouse and Delivery Coordination:
- Communicate with the warehouse team to coordinate the packing and dispatch of goods.
- Provide daily delivery schedules to local transporters, NANHAI and/or ALEX.
- Address any discrepancies or issues related to warehouse and delivery operations.
Documentation and Reporting:
- Maintain detailed and organized records of all supply chain activities.
- Upload CIPL documents to the customer web portal.
- Update invoice data into record files.
- Generate reports on order status, shipment progress, and other key metrics as required.
If you are detail-oriented, proactive, and thrive in a dynamic, collaborative environment, we want to hear from you Apply now to be a part of our dedicated team at OMRON and contribute to our global success
Seniority levelAssociate
Employment typeFull-time
Job functionSupply Chain
IndustriesManufacturing and Financial Services
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