Customer Service Executive
5 days ago
• Following communication procedures, guidelines, and policies.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Establish good relationships and maintain quality service to clients at all times.
• Manage large amounts of incoming calls.
• Provide accurate, valid, and complete information.
• Take the extra mile to engage customers.
• Familiarity with TOPAZ system and practices.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provide booking and shipping details and coordinate with clients and other departments.
• Perform other duties that may be assigned from time to time by management.
• Prepare and send quotations to handle clients/accounts and input into TOPAZ.
• Daily updates for handled clients/accounts.
• Prepare BIS for payment requests, billing, and rebates purposes.
• Create routing and booking confirmations in TOPAZ for both import and export, collect and prepaid.
• Input rates per shipment (as per booking list) in TOPAZ.
• Monitor shipments for both import and export.
• Monitor payment vouchers and shipping line payments.
• Follow up on payment collection from customers/clients.
• Assist DO/RO issuance to clients on the system approval.
• Handle inquiries with special requirements (e.g., DG acceptance, oversized, overweight, triangle shipments, etc.).
• Coordinate with third-party providers.
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Customer Service
1 week ago
Makati City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTION, INC. Full timeThis position is responsible in dealing with customers' (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence. B. Job Qualifications:1. College diploma or University degree in business, Customs Administration.2. Experience in the logistics field.3. Computer...
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Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines J-K Network Services Full timePosition: Customer Service RepresentativeIndustry: IT CompanyLocation: MakatiWork Set Up: OnsiteWork Schedule: RegularSalary: Up to Php30,000Requirements:- Located near Metro Manila- Bachelor's Degree preferred- Undergraduates with BPO experience are welcome- Fresh graduates are encouraged to apply- Minimum of 1 year experience in Customer Support, Customer...
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Customer Service Ambassador
5 days ago
Mandaluyong City, National Capital Region, Philippines Topserve Service Solutions Inc Full timeCompany Overview">We are a leading provider of service solutions dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us.Job Summary">As a Receptionist with Topserve Service Solutions Inc., you will be the first point...
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Customer Service Representative
2 weeks ago
Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full timeQualification:- College Graduate of any 4-year course- With experience as Customer Service Representative- Female/Male- Computer literate (Excel/MSword)Job Description:• Respond promptly to customer inquiries and concerns via phone, emails, or chat.• Resolve customer issues and complaints effectively and efficiently.• Ensure all documentation...
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Customer Service Representative
4 weeks ago
Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full timeQualification:- College Graduate of any 4-year course- With experience as Customer Service Representative- Female/Male- Computer literate (Excel/MSword)Job Description:• Respond promptly to customer inquiries and concerns via phone, emails, or chat.• Resolve customer issues and complaints effectively and efficiently.• Ensure all documentation...
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Customer Service Coordinator
4 days ago
Mandaluyong City, National Capital Region, Philippines Topserve Service Solutions Inc Full timeAt Topserve Service Solutions Inc, we are seeking a highly skilled and motivated Customer Service Coordinator to join our team. This is an excellent opportunity for individuals who possess exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.Job Description:We are looking for a professional who can...
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Customer Service Liaison
2 days ago
Mandaluyong City, National Capital Region, Philippines Topserve Service Solutions Inc Full timeJob SummaryTopserve Service Solutions Inc is seeking a highly skilled and detail-oriented Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our office.Key Responsibilities- Provide professional and friendly customer service to...
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Landlord Relations Coordinator
2 days ago
Makati City, National Capital Region, Philippines Executive Optical Full timeA Tenant Relations Officer at Executive Optical is responsible for ensuring that retail tenants are satisfied with property services and operations.Responsibilities:Address tenant inquiries, concerns, and requests promptly and professionallyCollaborate with the operations team to ensure a high standard of maintenance of common areas, facilities, and...
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Customer Service Support Specialist
2 days ago
Mandaluyong City, National Capital Region, Philippines Topserve Service Solutions Inc Full timeAbout the RoleThis is an exciting opportunity to work with a dynamic team and contribute to the success of Topserve Service Solutions Inc. As a Customer Service Support Specialist, you will be interacting with customers, resolving issues, and providing top-notch support.ResponsibilitiesProvide exceptional customer service via phone, email, or...
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Customer Service Representative
3 days ago
Makati City, National Capital Region, Philippines J-K Network Services Full timePosition: Customer Service RepresentativeIndustry: IT CompanyLocation: MakatiWork Set Up: OnsiteWork Schedule: RegularSalary: Up to Php30,000Requirements:- Located near Metro Manila- Bachelor's Degree preferred- Undergraduates with BPO experience are welcome- Fresh graduates are encouraged to apply- Minimum of 1 year experience in Customer Support, Customer...
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Customer Service Specialist
5 days ago
Makati City, National Capital Region, Philippines SuperStaff Full timeAbout the RoleThe ideal candidate will possess excellent analytical skills, attention to detail, and strong communication abilities. You will work closely with our team to ensure seamless execution of tasks and high-quality results.ResponsibilitiesVendor Database Management: Manage Vendor databases, update contact information, interaction history, and other...
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Customer Service Operations Manager
1 day ago
Makati City, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join our team at RecruiterPH. This role will be responsible for planning, coordinating, and executing customer service projects and initiatives from initiation to completion.The ideal candidate will have project management experience of minimum 5 years, exceptional...
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Customer Service Executive
4 weeks ago
Quezon City, National Capital Region, Philippines NeksJob Philippines Full timeNeksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the...
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Customer Service Expert
14 hours ago
Makati City, National Capital Region, Philippines Better Life Manpower Services Corp. Full timeAt Better Life Manpower Services Corp., we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive exceptional service and support.Job Description:We are looking for an individual with excellent communication skills and the ability...
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Sales and Customer Service Director
6 days ago
Makati City, National Capital Region, Philippines Legend of Ice Recruitment & Services Incorporated Full timeThe Sales and Customer Service Director role at Legend of Ice Recruitment & Services Incorporated is a challenging and rewarding opportunity to lead our sales team in Makati. As a seasoned retail professional, you will be responsible for driving sales growth, enhancing customer satisfaction, and developing a high-performing sales team.Main ObjectivesDrive...
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E-Commerce Solutions Manager
14 hours ago
Makati City, National Capital Region, Philippines Executive Optical Full timeCompany OverviewAt Executive Optical, we are committed to providing our customers with an exceptional online shopping experience. Our e-commerce platform is designed to be user-friendly and provide a seamless browsing experience.
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Customer Service Ambassador
5 days ago
Makati City, National Capital Region, Philippines Tamaray People Solutions Corporation Full time**Job Overview**Tamaray People Solutions Corporation is seeking a highly skilled and dedicated individual to fill the role of CUSTOMER SERVICE EXECUTIVE. As a key member of our team, you will be responsible for delivering exceptional service to our clients and providing solutions that meet their unique needs.Key Responsibilities:Foster strong relationships...
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Customer Success Executive
11 hours ago
Quezon City, National Capital Region, Philippines Isentia Full timeIsentia Quezon City, National Capital Region, PhilippinesCustomer Success ExecutiveThe role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA). The role's primary function is supporting Isentia and Pulsar customers, by driving adoption and usage of the platform and services.This...
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Customer Service
4 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeHIRINGCUSTOMER SERVICE(28 Headcount needed)-Salary: 25,000 basic + other bonuses and benefits- Location: Makati City (Work onsite)- Shift Schedule - Dayshift / Mid shift only- Direct HireQualifications: - At least 1 year voice Customer service experience- Must have completed at least 2 years in college, or a 2-year vocational course- With excellent verbal...
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Customer Service
3 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeHIRINGCUSTOMER SERVICE(28 Headcount needed)-Salary: 25,000 basic + other bonuses and benefits- Location: Makati City (Work onsite)- Shift Schedule - Dayshift / Mid shift only- Direct HireQualifications: - At least 1 year voice Customer service experience- Must have completed at least 2 years in college, or a 2-year vocational course- With excellent verbal...