Customer Service Executive

5 days ago


Makati City, National Capital Region, Philippines Tamaray People Solutions Corporation Full time


• Following communication procedures, guidelines, and policies.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Establish good relationships and maintain quality service to clients at all times.


• Manage large amounts of incoming calls.


• Provide accurate, valid, and complete information.


• Take the extra mile to engage customers.


• Familiarity with TOPAZ system and practices.


• Keep records of customer interactions, process customer accounts, and file documents.


• Provide booking and shipping details and coordinate with clients and other departments.


• Perform other duties that may be assigned from time to time by management.


• Prepare and send quotations to handle clients/accounts and input into TOPAZ.


• Daily updates for handled clients/accounts.


• Prepare BIS for payment requests, billing, and rebates purposes.


• Create routing and booking confirmations in TOPAZ for both import and export, collect and prepaid.


• Input rates per shipment (as per booking list) in TOPAZ.


• Monitor shipments for both import and export.


• Monitor payment vouchers and shipping line payments.


• Follow up on payment collection from customers/clients.


• Assist DO/RO issuance to clients on the system approval.


• Handle inquiries with special requirements (e.g., DG acceptance, oversized, overweight, triangle shipments, etc.).


• Coordinate with third-party providers.

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