Customer Service Operations Manager

3 days ago


Makati City, National Capital Region, Philippines RecruiterPH Full time
Job Description

We are seeking a highly skilled Customer Service Operations Manager to join our team at RecruiterPH. This role will be responsible for planning, coordinating, and executing customer service projects and initiatives from initiation to completion.

The ideal candidate will have project management experience of minimum 5 years, exceptional analytical and problem-solving skills, and the ability to multi-task and perform duties with high accuracy and strong degree of urgency.

Key Responsibilities:
  • Develop and implement customer service strategies aligned with the organization's goals and customer expectations.
  • Lead and manage a team of customer service representatives, supervisors, or coordinators.
  • Identify areas for process improvement and efficiency gains in customer service operations.
  • Establish and maintain strong relationships with key customers and stakeholders.

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