Financial Software Expert

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time $50,000 - $70,000
Job Description">

The Financial Application Specialist is the primary service contact assisting customers to effectively utilize Elite 3E software to meet their firm's business objectives.

This role provides technical consultative application support for Elite's 3E product in a non-call center type of project-based environment.

Key responsibilities include:

  • Pull service request tickets from phone queues and online customer portals.
  • Use case management systems to correctly record all information regarding challenges.
  • Utilize remote access utilities and other resources to replicate customer challenges.
  • Leverage internal knowledge base resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operations.

This role requires excellent communication skills, both written and verbal, as well as the ability to multitask dynamically and prioritize focus correctly.

Working closely with the team, you will resolve customer issues effectively and timely, and participate in team and escalation meetings to contribute suggestions and solutions to increase effectiveness.

Additionally, you will be responsible for developing and demonstrating SQL skills to a proficient level for the role, as well as acquiring new skills and continuing education as necessary.

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