
Digital User Assistance Specialist
3 days ago
Globe Telecom seeks to hire a Customer Experience Ambassador to assist customers' journey in using digital channels via face-to-face digital user assistance or education.
The ideal candidate will attend to sales and service needs of customers, approve and process sales and services applications and transactions in the system, and process payment for bills, purchases, and other transactions.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and possess strong interpersonal, communication, and problem-solving skills.
Key Responsibilities:- Assist customers in utilizing digital channels
- Attend to sales and service needs of customers
- Approve and process sales and services applications and transactions
- Bachelor's Degree Holder (Graduate)
- Preferably with 3-5 years of experience in sales and customer-facing roles
- Willing to work in various shifts, including weekends and holidays
- Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms)
- Strong interpersonal, communication, and active listening skills
- Proficiency in problem solving
- Mid-Senior level
- Full-time
- Telecommunications industry
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