Career Advancement Technologist

14 hours ago

Morong, Philippines beBeeTechnologist Full time ₱400,000 - ₱600,000

Event Management Position Overview

This is an opportunity to join a rapidly growing organization in the field of event management. We are looking for someone with customer and team-oriented skills to assist in supporting our customers using our monitoring platforms.

As an event management professional, you should have a solid understanding of customer service and problem-solving abilities. In this role, the ideal candidate will work with Event Management Engineers and teams to assist in the triage and solve technical issues generated by one of our integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.

Key Responsibilities:

  • Rapid response and initial triage of events generated from our monitoring platforms
  • Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
  • Assessment of event impact related to business criticality
  • Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
  • Continually follow best practices through the entire technical support process
  • Escalation to event management engineer post-triage for continued troubleshooting and resolution
  • Ability to adjust priorities and balance responsibilities in a fast-paced environment
  • Client support and communication inbound and outbound via various methods
  • Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
  • Other duties as required

Required Skills and Qualifications:

  • Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
  • 1-2 years of call center or managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to our service catalog
  • Strong written and verbal communication skills
  • Attention to detail and focus on adherence to SOP

Benefits

Referrals can increase your chances of interviewing at this company.

Unlock community knowledge in a new way by working in a rapidly growing technology solutions provider.

Other Opportunities

This is an entry-level position and a full-time employment type is expected.

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