Career Opportunities

1 week ago

Morong, Philippines beBeeMIS Full time ₱900,000 - ₱1,200,000
Job Title:

MIS / RTA Associate


Job Description:

As a Senior Associate MIS / RTA, you will be responsible for ensuring that your business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.

You will work closely with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determines how changes to the drivers of business activities will ultimately affect staffing needs.

Additionally, you will generate volume forecasts for client's inbound contact center and/or processing departments; maintains and updates forecasting models using both standard and advanced statistical techniques.

Moreover, you will continually assess staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; creates awareness within the business as needed and makes recommendations for any necessary action.


Required Skills and Qualifications:
  • Bachelor's degree graduate, any field.
  • 3 years of MIS/RTA experience, preferably in BPO/Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting.
  • Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel).
  • Has strong knowledge with MS Office Tools (Excel in particular).
  • Strong initiative and follow-through; strong organizational skills; detail-oriented.
  • Flexibility and ability to follow directions; able to manage multiple tasks effectively; good analytical and strong decision-making skills; client-focused.
  • Effective listening, empathy, build rapport, excellent verbal and written communications.
  • Highest standards of ethics and integrity.
  • Amenable to work in shifting schedules.
  • Able to start ASAP.

Benefits:
  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • 15% Night Differential
  • 24 Leaves Annually

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee.

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