Customer Support Operations Leader

24 hours ago

Angeles City, Central Luzon, Philippines beBeeLeadership Full time ₱5,000,000 - ₱8,080,000

Job Overview

The Customer Support Manager role is a pivotal position within our organization, responsible for overseeing and enhancing the customer service operations. This individual will drive initiatives to improve employee performance, customer relationships, and team dynamics.

This leadership role is focused on the human aspect of customer support, requiring strong skills in mentoring, training, and talent development.

Key Responsibilities:

  • Develop and implement comprehensive training programs for customer support agents.
  • Collaborate with senior leaders to ensure the recruitment, onboarding, and retention of high-performing customer support agents.
  • Monitor performance metrics and identify trends to guide professional development initiatives.
  • Manage the performance review process and provide actionable feedback for continuous improvement.
  • Foster a positive team environment and promote employee engagement, motivation, and recognition.

Requirements:

  • At least 5 years of experience in customer support management within a service-oriented industry, preferably in e-commerce or logistics.
  • Proven track record of managing multiple teams and demonstrating strong leadership skills.
  • Excellent communication, interpersonal, and organizational skills.
  • Able to work effectively cross-functionally with operations and leadership teams.
  • Experience with performance management, feedback, and employee development.

About Our Organization:

We are a trailblazing logistics firm revolutionizing e-commerce fulfillment by directly shipping orders from China to customers' front doors globally.

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