Customer Support Leader
1 day ago
We are seeking a seasoned leader to drive success with our customer support team. This is an opportunity for a hands-on leader who can motivate, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues and adherence to best practices.
Key Responsibilities- Supervise a team of support representatives providing global support through calls, emails, and other communication channels.
- Monitor team performance, productivity, and service level agreements (SLAs).
- Conduct regular performance reviews, provide coaching, and lead training sessions to maintain exceptional service quality.
- Ensure adequate staffing across shifts and maintain full coverage for operations, including weekends and holidays.
- Manage shift handovers and ensure proper documentation and knowledge transfer.
At the heart of every great organization lies its people. As a leader on our team, you will be responsible for fostering an environment that encourages collaboration, innovation, and growth. If you are a motivated and results-driven individual who thrives in fast-paced environments, we encourage you to apply.
Benefits- Competitive compensation package.
- Comprehensive benefits plan.
- Opportunities for professional growth and development.
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