Senior Customer Support Operations Leader

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time $100,000 - $120,000
About Our Opportunity

We are seeking a seasoned Support Team Manager to lead and scale our support operations department. As the primary escalation point for complex technical, clinical, and operational issues, you will be instrumental in driving exceptional customer experiences.

Key Responsibilities
  • Manage and mentor a team of support specialists, providing daily guidance and performance feedback as the team expands.
  • Oversee scheduling and ensure seamless 7-day support coverage.
  • Serve as the lead escalation point for complex technical or clinical workflow issues, escalating to leadership only when necessary.
  • Cultivate a culture of ownership, clarity, and high accountability within the support team.
Requirements
  • A minimum of 3 years of experience in customer support management, preferably within healthcare or tech.
  • Proven expertise in Zendesk, including automation, reporting dashboards, and macros.
  • Comfortable using Slack, Asana, and other remote collaboration tools.
  • A strong understanding of healthcare workflows—especially urgent care, telehealth, pharmacy, or nursing contexts.
  • Excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently to leadership.
  • A proactive, energetic, and highly accountable problem-solving approach.
  • Clear and professional communication skills.
Benefits
  • A dynamic and growing company in the healthcare industry.
  • A supportive team environment with opportunities for growth and development.
  • A competitive salary and benefits package.

This is a hands-on leadership role that demands a strategic mindset, technical aptitude, and a proactive approach to cross-functional collaboration. If you are a motivated and experienced leader who is passionate about delivering exceptional customer support, we encourage you to apply.

  • Customer Support Operations Leader

    9 hours ago

    Angeles City, Central Luzon, Philippines beBeeLeadership Full time ₱5,000,000 - ₱8,080,000

    Job OverviewThe Customer Support Manager role is a pivotal position within our organization, responsible for overseeing and enhancing the customer service operations. This individual will drive initiatives to improve employee performance, customer relationships, and team dynamics.This leadership role is focused on the human aspect of customer support,...

  • Customer Support Leader

    1 week ago

    Angeles City, Central Luzon, Philippines beBeeLeader Full time ₱1,200,000 - ₱1,800,000

    Job TitleWe are seeking a seasoned leader to drive success with our customer support team. This is an opportunity for a hands-on leader who can motivate, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues and adherence to best practices.Key ResponsibilitiesSupervise a team of support representatives providing...

  • Retail Order Operations Leader

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeOperations Full time ₱60,000 - ₱72,000

    Key Roles and Responsibilities">Customer Operations Manager/Senior Customer Operations Manager is responsible for supporting the day-to-day execution and management of order to cash cycle from receipt through customer delivery.",

  • Customer Service Operations Manager

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,200,000

    Job DescriptionAs a leader in customer service, you will be responsible for overseeing a team of Front Line Supervisors and Staff. Your goal will be to deliver Customer Centered service through a time of significant change.Key responsibilities include leading a team of 8 to 10 employees across 24 x 7 service shifts, directing the overall service related...

  • Senior Accounting Leader Opportunity

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeAccountant Full time $150,000 - $200,000

    Senior Accounting Leader OpportunityA strategic Controller position is available for an experienced finance professional who thrives in fast-paced, high-growth environments.We are seeking a seasoned leader to oversee accounting operations, including accounts payable, accounts receivable, month-end close, general ledger management, tax filings, and audit...

  • Customer Support Excellence Manager

    9 hours ago

    Tarlac City, Central Luzon, Philippines beBeeLeadership Full time ₱3,600,000 - ₱4,500,000

    Job OverviewA seasoned leader is needed to drive customer support excellence and elevate team performance.About the RoleLead a high-performing team of customer service representatives to achieve key performance indicators (KPIs) and operational excellence.Mentor and coach team members to enhance their skills and productivity.Evaluate team performance on a...

  • station leader

    1 week ago

    Tarlac City, Central Luzon, Philippines KKK TURBO FUEL CORP. Full time ₱61,000 per year

    We are in need of STATION LEADER for the following branches;AMUCAO BRANCHBYPASS SAN VICENTE BRANCHMATATALAIB BRANCHA Graduate of any 4 year course. with at least 1 year supervisory experience.Posses Technical, Management Skills, Good leadership and Decision Making.Monitoring and ensuring smooth day-to-day operation of the station and the cleanliness of the...

  • A Visionary Leader: Customer Service Experience

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $80,000

    Customer Service Team LeadAre you a visionary leader who can motivate and mentor teams to deliver exceptional customer service? We are seeking a Customer Service Team Lead who can drive success in our fast-paced e-commerce environment.About the Role:We are looking for a seasoned leader with a proven track record of managing high-performing teams. As a...

  • Operational Excellence Leader

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeOperational Full time $50,000 - $76,000

    Job Title: Operational Excellence LeaderWe are seeking an experienced Operational Excellence Leader to oversee the delivery of exceptional client service and drive business growth.Key Responsibilities:Develop and implement operational strategies that align with company objectives, ensuring seamless client delivery and high standards of service.Lead a team of...

  • Customer Support Liaison

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱750,000 - ₱1,130,000

    Job OverviewThis role is centered around delivering top-notch user management and customer support services.Key Responsibilities:Efficiently process user management requests within the stipulated timeframe.Provide regular updates to relevant teams on client-supported product accounts.Communicate effectively with sponsors via email regarding issues and follow...