Advanced Technical Service Specialist

2 days ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time $35,000 - $50,000
Technical Support Representative Job Summary

Are you a skilled and customer-focused individual looking to provide technical assistance and troubleshooting support for various clients? MCI is seeking talented professionals to join our team as Remote Technical Support Representatives.

As a Remote Technical Support Representative, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. You will also document all customer interactions accurately in the system and maintain up-to-date knowledge of products, services, and support procedures.

The ideal candidate is highly motivated and dedicated, with strong communication skills and a willingness to learn and adapt to new technologies. We offer competitive compensation and benefits packages, including career growth opportunities, performance bonuses, and loyalty rewards.

This role operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and headset. Occasional movement, lifting up to forty (40) pounds, and other standard office tasks may be required.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements:
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits:

Competitive compensation and benefits packages, including career growth opportunities, performance bonuses, and loyalty rewards.

Work Environment:

Remote work environment with occasional on-site meetings.

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