**Team Coordinator**

1 day ago

Calamba, Calabarzon, Philippines beBeeLeader Full time ₱3,300,000 - ₱4,200,000

Peak Support is dedicated to creating a work environment that fosters growth and collaboration. Our team members are the backbone of our organization, and we strive to provide them with opportunities for development and advancement.

We pride ourselves on being a performance-driven culture that enables our team members to build long-term careers. With a Glassdoor rating of 4.5, we are proud to be recognized as one of the top companies in the Business Process Outsourcing industry.

  • The Team Lead will serve as the main point of contact for all team members regarding questions about any processes or products.
  • This individual will work closely with Training associates to ensure new hires are properly onboarded and up-to-speed.
  • The Team Lead will review calls and tickets to guarantee that Service Level Agreements (SLAs) are met.
  • Daily updates or end-of-day reports will be submitted by the Team Lead.
  • This role requires the ability to handle calls and tickets as needed while continuing to deliver excellent service to clients or customers.
  • The Team Lead will be responsible for monitoring calls and assisting with Quality Assurance audits.
  • They will also periodically monitor the team's attendance.
  • Updates on issues/updates regarding accounts will be shared with the leadership team by the Team Lead.

To succeed in this role, you will need:

  • Strong verbal and written communication skills.
  • A background in performance management concepts.
  • Flexibility with shifting schedules, openness to adjusting work hours, and availability to work on holidays.
  • Excellent coaching knowledge and skills.
  • Ability to perform well under pressure.
  • Highly developed English written and verbal communication skills.
  • A proven track record of achieving targets and improving agent performance.
  • A customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.
  • Ability to develop plans and lead teams by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.

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