
IT Team Leader
9 hours ago
We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Laguna. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support, project implementation, and system reliability.
Responsibilities:Lead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issues
Plan, coordinate, and implement IT projects aligned with business goals
Oversee hardware/software maintenance, upgrades, and system configurations
Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment
Manage and maintain network equipment including Cisco and Meraki devices
Coordinate with other departments and vendors for IT-related needs
Monitor and enforce IT security protocols, ensuring data privacy and compliance
Develop and improve helpdesk processes and reporting systems
Create documentation for systems, configurations, and internal policies
Stay updated on emerging technologies and recommend improvements
Desirable Skills and ExperienceMust-haves:Bachelor's degree in IT, Computer Science, Engineering, or a related field
Minimum of 3 years of IT experience with at least 1 year in a supervisory or team lead role
Strong technical knowledge in:LAN and WAN setup and troubleshootingiOS and Windows configuration
Microsoft 365, Windows Server, and networking technologies
Printer and hardware maintenance
Hands-on experience with remote support tools like AnyDeskStrong communication and leadership skills, with the ability to coach and motivate a team
Working knowledge of data privacy laws and cybersecurity best practices
Willingness to work on shifting schedules and provide on-call support as needed
Must have a valid driver's license and motorcycle for occasional off-site support
Nice to haves:Certifications such as Cisco (CCNA), Microsoft, or CompTIAExperience with Zoom, HubSpot, or similar systems administration
Familiarity with virtualization technologies
Project management exposure or certification.Perks and Benefits:13th Month pay
Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency LeaveMaternity or Paternity leaveHMO upon regularization
Life insurance upon regularizationMediCash for personal and dependents use
Rice, clothing, laundry, and meal allowance
Achievement AllowancesBirthday TreatsCompany Events and TreatsOnline trainings/WebinarsCareer advancement and promotion opportunities
Job Type:On-site (Laguna)Full-time
Mid-LevelSchedule:Day ShiftMonday to FridaySalary:Starts at PHP 25,000About Kwanii:Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services.
Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
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