Customer Support Representative

8 hours ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱250,000 - ₱450,000
Product Support Specialist

We are expanding our customer support services and seeking a detail-oriented, technically capable Product Support Specialist to play a critical role in managing product-related issues.

Key Responsibilities

  • Analyze incoming tickets from the reference queue to ensure proper categorization and prioritization.
  • Conduct initial investigations using internal tools, system logs, and documentation to determine next steps.
  • Provide preliminary technical analysis and clarification to minimize unnecessary escalations.
  • Collaborate with product teams, QA, and developers to facilitate timely and accurate issue resolution.
  • Maintain clear, detailed ticket notes to support downstream teams and ensure full traceability.
  • Identify recurring issues and contribute to root cause analysis and process improvement initiatives.

Requirements

General:

  • Strong analytical and problem-solving skills with keen attention to detail.
  • Proficient in both written and spoken English (minimum B2 level).
  • Familiarity with ticketing systems such as Jira or ServiceNow, and escalation workflows.
  • Ability to interpret logs, error messages, and system behaviors to inform decisions.
  • Excellent communication skills and ability to collaborate effectively with remote teams.
  • Self-motivated and capable of managing a high-volume ticket queue independently.

Benefits

This role offers the opportunity to work in a fast-paced environment, collaborating with cross-functional teams to deliver exceptional customer experiences.

For Mid-level Candidates:

  • Minimum of 2 years' experience in QA, software testing, or a similar role, ideally within the insurance or financial services sectors.

For Graduate/Entry-Level Candidates:

  • Must hold a technical degree or equivalent qualification.

  • Customer Service Representative

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

    Customer Service Representative (Night Shift)Customer Service Representative (Night Shift)Night Shift (7 PM- 4 AM )|Fulltime | Iloilo (Onsite Setup)About the RoleWe have partnered with a company that is a leader in the provision of Risk and Compliance Auditing andManagement services to the built property sector, whose clients are some of the largest...

  • Customer Service Representative

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

    Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.KNOWLEDGE, SKILLS & ABILITIES REQUIRED:-Proven people skills-Excellent communicator, both oral and written (Senior...

  • Customer Service Representative I

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Crawford & Company Full time

    Job DescriptionWe need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge to provide quick and accurate assistance to...

  • Customer Service Representative(Auto Insurance)

    13 hours ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

    JOB PURPOSECustomer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound interactions. Customer support representatives interact with customers to handle complaints, process orders, and provide...

  • Customer Care Representative

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

    Customer Care Representative (E-Commerce)About the RoleWe have partnered with an Australian-based fashion brand known for beautifully crafted, packable sunhats made for travel and timeless elegance. Their commitment to exceptional customer service is as strong as their dedication to quality and design.As an E-Commerce Customer Care Representative, you'll be...

  • Customer Care Services Representative

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerCare Full time ₱150,000 - ₱250,000

    Job Title: Customer Care RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.Key...

  • Customer Service Representative

    13 hours ago

    Iloilo City, Western Visayas, Philippines GECO Asia Pte Ltd Full time

    As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires...

  • Customer Service Representative

    2 days ago

    Iloilo City, Western Visayas, Philippines Cooee Inc. Full time

    OverviewCustomer Service Representative (Entry-Graveyard Shift)Job Type: Full-time, Graveyard Shift (7 PM- 4 AM)Work Setup: Onsite - 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo CityWe have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector,...

  • Tech Customer Spt Coordinator I

    3 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    Job SummaryAs a Technical Support Analyst IIJob SummaryAs a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through...

  • Telecommunications Support Specialist

    4 hours ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱30,000 - ₱50,000

    Job Title: Customer Service Representative">Deliver Exceptional Customer Experience">As a valued member of our customer-facing team, you will be responsible for delivering top-notch customer service and technical support to premier clients in the telecommunications industry.">You will address complex customer inquiries, troubleshoot service issues, assist...