Telecommunications Support Specialist

19 hours ago


Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱30,000 - ₱50,000
Job Title: Customer Service Representative">

Deliver Exceptional Customer Experience

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As a valued member of our customer-facing team, you will be responsible for delivering top-notch customer service and technical support to premier clients in the telecommunications industry.

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You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.

">Key Responsibilities:">
  • ">
  • Maintain a positive and professional attitude while assisting customers.">
  • Respond promptly to customer inquiries through various communication channels.">
  • Effectively communicate with customers and demonstrate proficiency.">
  • Address and resolve customer complaints in a timely manner.">
  • Gather in-depth knowledge of our products to provide accurate customer assistance.">
  • Process orders, forms, applications, and requests with attention to detail.">
  • Keep thorough records of customer interactions, transactions, and feedback.">
  • Collaborate with colleagues as needed.">
  • Provide constructive feedback to improve customer service efficiency.">
  • Ensure overall customer satisfaction by delivering exceptional support.">
">What's in it for You?">
  • ">
  • Earn competitive compensation and benefits.">
  • Enjoy wellness programs and health insurance from day one.">
  • Participate in quarterly appraisals and monthly performance incentives.">
  • Take up to 30 days paid leave with up to 21 days convertible to cash.">
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