Technical Support Professional
4 days ago
About the Role: We are seeking an experienced Technical Support Technician to join our dynamic team. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our data infrastructure.
Key Responsibilities:
- • Provide level 2 and 3 technical support for our data infrastructure, including Microsoft Windows operating systems, Office 365 administration, domain environment, and MS Exchange. • Troubleshoot complex technical issues using proven analytical and problem-solving skills. • Collaborate with internal stakeholders to resolve technical issues and improve overall system performance. • Develop and maintain knowledge of new technologies and trends in the field of computer science and information technology.
Requirements: To be successful in this role, you must have:
• A Diploma, Advanced/Higher/Graduate Diploma, or equivalent qualification in Computer Science, Information Technology, or a related field.
• At least 2 years of working experience in a related field, preferably in a technical support or IT operations role.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Strong communication and customer management skills, with the ability to work effectively with internal stakeholders.
• Proficiency in Microsoft Windows operating systems, Office 365 administration, domain environment, and MS Exchange.
• Experience with virtualization environments (Hyper-V and VMware) is a plus.
Compensation Package: We offer a competitive salary range of $60,000-$80,000 per year, depending on experience, as well as additional benefits and opportunities for career growth.
Why Join Us? As a valued member of our team, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the success of our organization.
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