Enhance Customer Satisfaction as a Senior CX Lead

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,200,000

About the Position:

We are seeking an exceptional Customer Experience Team Leader to join our Apparel store. This key role focuses on enhancing the shopping experience for our customers, prioritizing their feedback and insights to drive business decisions.

Key Responsibilities
  • Lead a team of customer-facing professionals to ensure seamless interactions with our clients.
  • Analyze customer feedback and implement strategies to improve overall satisfaction.
  • Develop and maintain strong relationships with cross-functional teams to promote customer-centricity throughout the organization.
Requirements
  • 2+ years of experience in a similar leadership role.
  • Excellent communication and problem-solving skills, with the ability to work in a dynamic environment.
  • Strong analytical skills and ability to interpret data to inform business decisions.
  • Collaborative mindset and ability to build effective relationships with diverse stakeholders.
What We Offer
  • A chance to work with a talented team in a fast-paced, data-driven environment.
  • Ongoing professional development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including remote work options and a supportive work-life balance.

As a global leader in e-commerce, we strive to create high-quality products and services that exceed customer expectations. Join us in shaping the future of customer experience

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