Senior Customer Success Professional
2 days ago
Senior Customer Success Professional
About the Role:
As a Senior Customer Success Professional, you will play a critical role in setting our customers up for success by shaping and leading large-scale transformational engagements at our most strategic clients. You will serve as a trusted advisor to our customers, providing guidance to our Sales & Professional Services teams, ensuring alignments across each customer's projects, and delivering exceptional customer satisfaction.
Key Responsibilities:
- Lead pre-sales activities, including project kickoffs and alignment with customer objectives.
- Bring industry expertise and perspective to drive better outcomes through extensive platform knowledge.
- Develop and articulate comprehensive implementation proposals, maintaining executive relationships and acting as the main contact within these engagements in a billable capacity.
- Ensure tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.
Required Skills and Qualifications:
- Relevant experience delivering consulting services, including team leadership and active involvement in selling professional services.
- Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects.
- Enterprise-level project or program management experience.
- Ability to seamlessly connect strategy and operational processes.
- Demonstrated technical and/or functional proficiency, and ability to engage with architects or Subject Matter Authority in pre-sales activities.
Benefits:
- Opportunity to work with a global leader in customer relationship management software.
- Collaborative and dynamic work environment.
- Chance to develop and grow your career in a rapidly evolving industry.
How to Apply:
Submit your application, highlighting your relevant experience and skills, to be considered for this exciting opportunity.
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