Dispute Resolution Professional

6 days ago


Manila, National Capital Region, Philippines Capgemini Full time
Job Profile

The Dispute Management Process Experts participate in or lead the achievement of service levels and key measurement targets. They deliver high-quality, cost-effective services that drive compelling business outcomes.

Main Responsibilities

The expert's responsibilities include:

  • Ensuring the delivery of customer-focused and compliant services
  • Collecting proofs of dispute validity and initiating resolving actions as appropriate
Key Performance Indicators
  • Service levels and key measurement targets
  • Customer satisfaction and compliance


  • Manila, National Capital Region, Philippines Brightwell Full time

    Job Description:We are seeking a skilled Dispute Resolution Expert to join our team at Brightwell. In this role, you will be responsible for investigating and resolving card disputes, as well as executing risk/fraud mitigation operations on a daily basis.You will analyze various anomalous transactional activities, identify and categorize threats and risks,...


  • Manila, National Capital Region, Philippines Capgemini Philippines Corp. Full time

    About the RoleAs a Dispute Resolution Specialist at Capgemini Philippines Corp., you will play a crucial role in resolving disputes and deductions, ensuring that our clients receive high-quality and cost-effective customer service.You will be responsible for researching and coding deductions and disputes, collecting proofs of dispute validity, and initiating...


  • Manila, National Capital Region, Philippines RingCentral Full time

    At RingCentral, we're looking for a skilled professional to join our team as a Transaction Dispute Resolution Specialist. As part of our efforts to deliver exceptional customer experiences, this role will be responsible for investigating and resolving disputes between customers and our clients.This is a unique opportunity to work with a leading cloud-based...


  • Manila, National Capital Region, Philippines Okta, Inc. Full time

    We are committed to creating a dynamic work environment, providing the best tools, technology, and benefits to empower our employees.We are proud to have been named one of the Best Places to Work by Fortune magazine.Collections AnalystYour expertise will help drive resolution of disputes and manage AR refund requests.Job Responsibilities:Monitor accounts...


  • Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

    About the RoleWe are looking for an experienced Appeals and Dispute Resolution Expert to join our team at Tenet Global Business Center, Inc. The ideal candidate will have a strong background in medical claims processing and a proven ability to resolve complex disputes and appeals.


  • Manila, National Capital Region, Philippines Johnson & Johnson Full time

    Job Overview:We are seeking an experienced Finance and Dispute Resolution Analyst to join our Global Finance team in Manila. In this role, you will be responsible for managing end-to-end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global Service Finance.The ideal candidate will have a strong background in finance and...


  • Manila, National Capital Region, Philippines Agile Tech Ops Inc. Full time

    We are seeking a detail-oriented and organized professional to handle the submission of credit disputes directly through credit bureau portals. The ideal candidate will have experience working with credit reporting agencies, understanding credit laws, and ensuring the accuracy of consumer credit reports.Key responsibilities include submitting credit disputes...


  • Manila, National Capital Region, Philippines Vault Outsourcing OPC Full time

    Escalation Resolution ProfessionalVault Outsourcing OPC is seeking an experienced Escalation Resolution Professional to join our team. In this role, you will be responsible for resolving customer complaints that have been escalated to the next level. You will work closely with customers and internal stakeholders to ensure efficient and effective resolution...

  • Disputes Analyst

    4 days ago


    Manila, National Capital Region, Philippines Brightwell Full time

    What We Do:Brightwell is a pioneering payments company dedicated to providing innovative solutions and technology for global money transfers while navigating the intricate landscape of regulatory requirements. Through strategic partnerships and technological advancements, Brightwell facilitates cross-border payments, offering a range of options including...

  • Disputes Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Brightwell Full time

    What We Do:Brightwell is a pioneering payments company dedicated to providing innovative solutions and technology for global money transfers while navigating the intricate landscape of regulatory requirements. Through strategic partnerships and technological advancements, Brightwell facilitates cross-border payments, offering a range of options including...

  • Dispute Manager

    3 hours ago


    Manila, National Capital Region, Philippines Vault Outsourcing OPC Full time

    Job DescriptionVault Outsourcing OPC is seeking a skilled Dispute Manager to join our team. As a Dispute Manager, you will be responsible for resolving customer complaints through the IDR process. You will work closely with customers and internal stakeholders to ensure efficient and effective resolution of disputes while adhering to company policies and...


  • Manila, National Capital Region, Philippines Filipino Society of Composers, Authors & Publishers Inc. Full time

    Filipino Society of Composers, Authors & Publishers Inc. is seeking a highly skilled Legal Counsel to join our team. As a key member of our legal department, you will be responsible for handling a high volume of cases and accounts, particularly in copyright infringement.The successful candidate will possess significant experience in litigation and dispute...


  • Manila, National Capital Region, Philippines Brightwell Full time

    Key Responsibilities:In this role, you will:Analyze various anomalous transactional activities and identify discrepancies in disputes.Take appropriate action to ensure accurate and timely resolution of disputes, including interacting with merchants and collaborating with internal teams.Maintain accurate documentation of dispute cases, including cardholder...


  • Manila, National Capital Region, Philippines RCBC Leasing and Finance Corporation Full time

    Job DescriptionAs a Litigation Lawyer, you will play a critical role in the Company's legal affairs. Your primary responsibility will be to resolve disputes efficiently and effectively, while also drafting legal documents and representing the Company in court.Key Skills and QualificationsStrong Analytical Skills: Ability to analyze complex legal issues and...


  • Manila, National Capital Region, Philippines API Delevan, Inc. Full time

    What You'll DoThis role involves a range of responsibilities, including:Performing more complex research of debits for customer claims and returns and process the corresponding credits and/or denials.Approving/denying all returns based on policy, appealing denied return items, and assisting with dispute resolution.Reviewing debit information, making direct...


  • Manila, National Capital Region, Philippines Vault Outsourcing OPC Full time

    Role Overview:As a Complaint Resolution Officer, you will be responsible for handling customer complaints through the Internal Dispute Resolution (IDR) process. You will work to resolve escalated disputes efficiently while ensuring compliance with policies, industry regulations, and company values.Key Responsibilities:Liaise with customers and/or their...


  • Manila, National Capital Region, Philippines Vault Outsourcing OPC Full time

    Job SummaryVault Outsourcing OPC seeks an experienced Complaint Resolution Specialist to handle customer complaints through the Internal Dispute Resolution (IDR) process. This role requires strong communication skills and the ability to resolve escalated disputes efficiently while ensuring compliance with policies, industry regulations, and company...


  • Manila, National Capital Region, Philippines Capgemini Philippines Corp. Full time

    Job DescriptionWe are seeking a Claims Management Associate to join our team in BSv organisation. The ideal candidate will have a deep understanding of dispute management processes and be able to lead the achievement of service levels and key measurement targets of the team.


  • Manila, National Capital Region, Philippines AllValue Holdings Corp. Full time

    About Our TeamAllValue Holdings Corp. is seeking an experienced In-House Counsel - Litigation and Contracts to join our team. As a key member of our legal team, you will be responsible for providing strategic legal advice and representation to our clients, focusing on disputes, contract negotiation, and compliance matters.Responsibilities:Draft, review, and...

  • Virtual Assistant

    6 days ago


    Manila, National Capital Region, Philippines MOVE Full time

    Data Management and Dispute Resolution ResponsibilitiesData Management: Organize, maintain, and update data files, ensuring accuracy, integrity, and easy accessibility across systems. Perform data entry, cleansing, validation, and regular quality checks.Dispute Resolution: Review and assess customer or tenant disputes by analyzing facts and documentation....