Commercial Operations Professional

1 day ago

Cainta, Calabarzon, Philippines beBeeSpecialist Full time ₱488,925 - ₱708,550
Job Description

We are seeking a highly skilled and motivated Operations Specialist to join our team. As an Operations Specialist, you will be responsible for executing commercial rates setup and other operational tasks based on a set of SOPs reliably and accurately within SLAs.

You will work closely with merchants to understand their specific requirements and conduct checks accordingly. You will also monitor issues and conduct daily quality control tasks to ensure that all operations are running smoothly.

In addition, you will provide support for markets with accuracy and promptness to meet SLAs. You will properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution.

You will also support testing and QAs for new operations processes.

Required Skills and Qualifications
  • 1-3 years experience in an Operations role. Experience in e-commerce industry is an added advantage.
  • Maintain a thorough understanding of the latest SOPs and any updates or revisions.
  • Strong attention to detail and Initiatives to clarify and understand changes and deviations of processes.
  • Good communication skills with a strong customer focus.
  • Basic analytical and troubleshooting skills. Able to use dashboards/ MS Excel/ Gsheets functions for basic data processing and analysis.
  • Demonstrated use of Generative AI tools (e.g. ChatGPT) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
Benefits
  • Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
  • Be part of a winning team on a journey to global scale.
  • Competitive compensation based on your performance.
  • Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
  • Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Others

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

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