Senior Quality Assurance Manager
7 hours ago
Job Description
Career Opportunity at Tasq Staffing Solutions
Estimated Salary: $60,000 - $80,000 per annum
We are seeking a seasoned Quality Assurance Manager to join our team at Tasq Staffing Solutions in Cebu. As a key member of our leadership team, you will be responsible for overseeing the performance of our quality analysts and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Manage a team of 15-20 quality analysts and provide guidance on process improvements.
- Maintain high standards of quality assurance by monitoring agents for compliance with established processes and policies.
- Analyze data and develop recommendations to enhance process efficiency and reduce errors.
- Create reports and presentations to communicate performance metrics to stakeholders.
- Collaborate with the client quality team to ensure consistent delivery of quality assurance services.
Requirements:
- Proven track record of achieving and maintaining departmental quality standards.
- Excellent analytical and problem-solving skills with ability to work closely with central quality teams.
- Strong written communication skills and excellent grammar, spelling, and sentence construction.
- Good PowerPoint and Excel skills, with ability to create engaging presentations.
- Sound customer service skills and soft skills with prime focus on customer satisfaction.
- Ability to work with team members across locations and communicate effectively with clients.
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