Senior Quality Assurance Manager

7 hours ago


Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

Job Description

Career Opportunity at Tasq Staffing Solutions

Estimated Salary: $60,000 - $80,000 per annum

We are seeking a seasoned Quality Assurance Manager to join our team at Tasq Staffing Solutions in Cebu. As a key member of our leadership team, you will be responsible for overseeing the performance of our quality analysts and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Manage a team of 15-20 quality analysts and provide guidance on process improvements.
  • Maintain high standards of quality assurance by monitoring agents for compliance with established processes and policies.
  • Analyze data and develop recommendations to enhance process efficiency and reduce errors.
  • Create reports and presentations to communicate performance metrics to stakeholders.
  • Collaborate with the client quality team to ensure consistent delivery of quality assurance services.

Requirements:

  • Proven track record of achieving and maintaining departmental quality standards.
  • Excellent analytical and problem-solving skills with ability to work closely with central quality teams.
  • Strong written communication skills and excellent grammar, spelling, and sentence construction.
  • Good PowerPoint and Excel skills, with ability to create engaging presentations.
  • Sound customer service skills and soft skills with prime focus on customer satisfaction.
  • Ability to work with team members across locations and communicate effectively with clients.


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