Senior Quality Assurance Professional

2 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is a leading staffing agency providing top talent to businesses across various industries.

About the Job

We are seeking a highly skilled Senior Quality Assurance Professional to join our team in Cebu City.

Job Summary

The successful candidate will be responsible for analyzing customer feedback and making recommendations for improvement, monitoring customer interactions to identify areas of improvement, implementing and evaluating operational processes and procedures, reviewing and analyzing system specifications, and developing effective test strategies and plans.

Key Responsibilities

  • Analyzing customer feedback and identifying areas for process improvements
  • Monitoring customer interactions to ensure high-quality service delivery
  • Implementing and evaluating operational processes and procedures to drive efficiency and effectiveness
  • Reviewing and analyzing system specifications to ensure compliance with industry standards
  • Developing effective test strategies and plans to ensure seamless system integration

Requirements

  • 1 year of quality assurance experience in the BPO industry
  • Any collections experience preferred
  • Fully qualified with at least 2 years of college education and no back subjects
  • Valid TOR/report of grades required

Benefits

  • 20% night differential
  • PTO credits
  • Accident and life insurance

What We Offer

We offer a competitive salary package including an estimated P250,000 - P350,000 per annum, depending on experience. Interviews will be conducted over the phone.



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