Contingent Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $55,000
Remote Contingent Contact Center Position

This is a highly sought-after opportunity to provide exceptional customer service in a fast-paced, remote environment.

Key Responsibilities:

  • Provide assistance to customers via phone, email, or chat
  • Develop common solutions and efficient methods for addressing customer inquiries
  • Enhance the customer experience by utilizing conflict resolution techniques and problem-solving skills
  • Evaluate, troubleshoot, and follow up on customer issues in a timely manner

Requirements:

  • High school diploma or equivalent required
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Reliable attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation

Preferred Qualifications:

  • Customer service experience in a call center or related field
  • Previous experience with CRM software and systems
  • Knowledge of industry-specific software and technology

Work Environment:

This is a remote position that requires a reliable internet connection and a quiet workspace. Regular business hours will be maintained.

Benefits:

  • Competitive compensation based on experience
  • Opportunities for growth and advancement within the organization
  • A dynamic and supportive work environment

If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to submit your resume and cover letter through our website.

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