Workforce Efficiency Expert

Contact Centre Efficiency ExpertWe are seeking a highly skilled Contact Centre Efficiency Expert to join our team at HGS Offshore Staffing Solutions.ResponsibilitiesMonitoring and managing real-time contact centre performance to ensure optimal staffing levels and service level adherence.Collaborating with various stakeholders to drive efficiency, reduce wait...

**About the Role**We are seeking an experienced workforce planning expert to join our team at TASQ Staffing Solutions. In this role, you will be responsible for developing and implementing effective workforce management strategies.The ideal candidate will have a strong background in workforce planning, scheduling, and performance metrics. They will also have...

Job OverviewEteam Workforce Private Corp. is seeking a highly skilled and motivated Front-end Engineer to join our team. As a key member of our development team, you will be responsible for designing, building, and configuring applications to meet business process and application requirements.The ideal candidate will have a strong background in front-end...

We are looking for a skilled Workforce Optimization Expert to join our team at Carelon Global Solutions Philippines. In this role, you will be responsible for optimizing workforce performance and ensuring that we have the right number of agents available to handle incoming calls.You will work closely with our operations team to adjust schedules and ensure...

Job SummaryWe are seeking a highly skilled Quote to Cash Efficiency Expert to join our team. As a key member of our operational support team, you will be responsible for analyzing escalation data to identify trends and opportunities for improved efficiency.Responsibilities IncludeAnalyzing escalation data to identify trends and opportunities for improved...

Job Overview:In a fast-paced retail environment, Trinity Workforce seeks a skilled Team Lead to supervise and direct customer experience and support services. The ideal candidate will possess excellent communication skills, problem-solving approach, and knowledge of Voice reporting systems.Responsibilities:• Supervise and direct all customer experience and...

About BSA Solutions Inc.We are a talent outsourcing company that provides skilled professionals to businesses in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can collaborate and grow.Job Description:The Allocation and Compliance Coordinator plays a crucial role in ensuring efficient and...

Our workforce management team at Wipro Technologies plays a critical role in helping clients achieve their business objectives by providing expert guidance and support in forecasting, scheduling, and performance management.As a Workforce Optimization and Data Analytics Leader, you will lead the development and implementation of strategies to optimize our...

Job Overview: We are looking for a talented Real-Time Analyst (RTA) to join our dynamic team in the financial/cryptocurrency sector. As an RTA, you will play a crucial role in monitoring real-time performance metrics, optimizing workforce productivity, and maintaining service level agreements (SLAs) in a fast-paced environment.**Responsibilities:**Monitor...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

**Job Summary**TASQ Staffing Solutions is seeking a highly skilled Workforce Manager to lead our team in Cebu City. As a key member of our organization, you will be responsible for ensuring the smooth operation of our workforce management processes.**Key Responsibilities:**Develop and implement effective capacity planning strategies to meet business...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

XtendOps is a leading BPO provider in the Philippines.Senior Service Level Manager (BPO setup)We are seeking a seasoned Service Level Manager to lead our call center operations team.About the Team:XtendOps is a dynamic and fast-paced organization that values innovation and excellence. Our call center operations team is responsible for delivering exceptional...

Job Summary:We are seeking an experienced Team Lead to join our team at Trinity Workforce. In this role, you will be responsible for supervising and directing customer experience and support services activities, producing accurate and actionable reporting, and supporting customer retention and sales strategy. If you have strong leadership skills, excellent...

About Eteam Workforce Private Corp.We are a leading provider of innovative software solutions, dedicated to delivering high-quality applications that meet business needs. We are seeking an experienced Application Software Engineer to join our team.Job RequirementsThe ideal candidate will have:Expert proficiency in ASP.NET MVC.Strong understanding of software...

Key Skills:Workforce Management Team Leadscheduler skillsManagementJob title: Workforce Management SchedulerWork setup: Onsite in CebuWork Schedule: Shifting ScheduleSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and...

Company Overview:Trinity Workforce is dedicated to providing outstanding customer experiences. As a Team Lead, you will play a vital role in achieving this goal by supervising and directing customer experience and support services activities. If you are passionate about delivering exceptional service and have strong leadership skills, we encourage you to...

Company Overview:Manpower Core Group Inc. is a leading provider of workforce management solutions.We are seeking an experienced Scheduler Coordinator to join our team.The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

About the RoleAt Eteam Workforce Private Corp., we are seeking a highly skilled Full Stack Java Application Specialist to join our team. The ideal candidate will have expert proficiency in Java Enterprise Edition and a strong understanding of software development principles and best practices.Key Responsibilities- Design, develop, test, implement, and...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...